FAQ

Have a question? You'll likely find the answer below. If not, don't hesitate to contact us directly.

1. Who are we?

We're BoldStep.Store, a women's footwear brand specializing in boots and statement sandals. We ship worldwide and are passionate about bold, fashion-forward styles. Learn more about us →

2. How can I contact you?

You can reach our support team by email at support@boldstep.store. We typically respond within 1–2 business days. Visit our Contact page →

3. How do I track my order?

Once your order has been dispatched, you'll receive a confirmation email with your tracking number. You can then track your shipment in real time here: Track Your Order →

4. What payment methods do you accept?

We accept PayPal and major credit and debit cards including Visa, Mastercard, American Express, JCB, and UnionPay. Available options will appear at checkout based on your location. View our Payment Policy →

5. What is your return and exchange policy?

We want you to love your purchase. If you're not satisfied, we accept returns and exchanges under our policy conditions. View our Return & Exchange Policy →

6. How long does shipping take?

Processing time is within 7 business days for standard sizes (EU 42 and below), and 15 business days for custom sizes or custom styles. Delivery time varies by destination — typically 5–18 business days after dispatch. View our Shipping Policy →